Shipping policy

Shipping Policy (Malika Knives)

Last updated: October 17, 2026

Thank you for shopping with Malika Knives. Below you will find how we process, ship and deliver orders.

Contact Information

If you have any questions about shipping, contact us:

Email: marketing@malikaknives.store

Shipping From Address

Orders ship from:

Malika Knives
150 E B St
Casper, WY 82601
United States

1) Order Processing Time

We process orders within 1 to 3 business days after payment is confirmed (excluding weekends and holidays).

  • Orders placed after 2:00 PM MST may begin processing the next business day.
  • Custom or personalized orders take longer. We will confirm the timeline with you by email before your order is made.
  • During busy periods (holidays, sales, restocks), processing times may be slightly longer.

Once your order ships, you will receive an email with tracking information.

2) Shipping Carriers

We ship with USPS, UPS or FedEx, depending on your location and the service selected at checkout.

3) Shipping Rates

Standard shipping is free on all orders to the United States.

For all other destinations, shipping costs are calculated at checkout based on:

  • Package weight and size
  • Destination
  • Shipping method selected

4) Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

United States

  • Standard Shipping: 3 to 7 business days
  • Expedited Shipping: 2 to 3 business days

International

  • International Standard: 7 to 21 business days
  • International Express: 3 to 7 business days

Delivery times are estimates and may vary due to carrier delays, weather, peak seasons or customs processing.

5) Tracking Information

When your order ships, we will send a tracking number to the email address used at checkout.

If you don’t see the email:

6) Address Accuracy & Undeliverable Packages

Please double-check your shipping address before placing your order.

If an order is returned to us due to:

  • Incorrect or incomplete address
  • Refused delivery
  • Unclaimed package

You may be responsible for the cost to reship the package. If you choose not to reship, we may issue a refund minus shipping costs (where allowed).

7) Lost, Stolen, or Delayed Packages

Carrier Delays
Once a package is handed to the carrier, delivery timing is controlled by the carrier. We will still help you track it and provide any shipping documents you need.

Lost Packages
If tracking shows no movement for 7 days (domestic) or 14 days (international), contact us and we will assist with a carrier investigation.

Stolen Packages / Marked “Delivered”
If tracking shows “Delivered” but you did not receive the package:

  • Check with neighbours/household members
  • Check building mailrooms/front desk
  • Contact the carrier directly

If it still can’t be located, email us and we will guide you through next steps. Malika Knives is not responsible for packages stolen after delivery, but we will help you file a claim where possible.

8) Damaged Packages

If your order arrives damaged:

  • Email marketing@malikaknives.store within 48 hours of delivery
  • Include your order number and clear photos of:
    • The damaged item(s)
    • The packaging/box
    • The shipping label

We will evaluate and offer a resolution (replacement, repair or refund depending on the situation).

9) International Duties & Customs

Orders shipped outside the United States may be subject to customs fees, import duties and taxes. These charges are the buyer’s responsibility and are not included in product or shipping prices.

Customs delays can occur and are outside our control.

10) Shipping Restrictions (Knives)

Local laws and restrictions can vary by state and country. By placing an order, you confirm that the items you are purchasing are legal to import, own and use in your jurisdiction.

We may cancel or refund orders if shipping to a destination is restricted.

Need Help?

Email us at marketing@malikaknives.store with your order number and we will help.